Included in the report are sections and key metrics devoted to governance and ethics, customer privacy and satisfaction, employee diversity and development, environmental initiatives, corporate donations and volunteerism, and more.
In the report's letter to stakeholders, Xerox chairman and chief executive officer Anne Mulcahy wrote, "One of the hallmarks of our citizenship efforts at Xerox is that they are strategic, enduring and substantive. We believe we've been pioneers in the field of corporate citizenship and have established quite a record. But if you think we're satisfied, think again. Xerox people are keenly aware that for those to whom much has been given, much is expected. We don't shrink from these expectations; we embrace them."
Among the accomplishments and key metrics in the 2008 report:
Xerox made progress in meeting environmental sustainability goals, particularly in the areas of climate protection and development of a sustainable paper cycle. The company is well on the way to achieving a 25 percent reduction in greenhouse gas emissions by 2012. In the five years between 2002 and 2007, it cut energy consumption by 19 percent and greenhouse gas emissions worldwide by 21 percent. And in support of customer climate protection goals, 80 percent of new products introduced in 2007 met the U.S. Environmental Protection Agency's tougher ENERGY STAR requirements.
As one of the largest distributors of paper for office printers and copiers, Xerox works toward a sustainable paper cycle. The Company earned "chain of custody" certification from both the Forest Stewardship Council and the Programme for the Endorsement of Forest Certification. These certifications confirm that Xerox paper products carrying the FSC or PEFC logo have been manufactured using raw materials harvested from certified sources, controlled wood sources or post-consumer reclaimed sources. FSC- and PEFC-certified products can be tracked from harvest through distribution. In addition, Xerox has deployed stringent paper sourcing guidelines to suppliers. About 90 percent of Xerox paper suppliers meet these guidelines, and the company is working with suppliers to reach 100 percent.
Xerox is focused on delivering the best possible customer experience. That includes preventing unauthorized use of customer information, maintaining comprehensive safety data about Xerox products and the materials contained in them, designing accessible products and developing security features that help customers keep their networks secure. In 2008 for the third year in a row, Xerox was certified by the J.D. Powers and Associates program for Certified Technology Service and Support.
Philanthropy has been part of the Xerox culture since its beginning. The company invests about $12.5 million per year as well as the time and talent of its employees in support of 555 organizations. This includes grants in education in workforce preparedness, such as the Xerox Technical Minority Scholarship Program, which provided 122 scholarships for deserving students last year; support of science and technology programs such as the FIRST robotics competitions and community projects like the Xerox Community Involvement Program, where 9,075 Xerox people participated in 575 projects.
Xerox believes that creating a great workplace for its people strengthens competitiveness. To that end the company values diversity, rewards good performance, offers excellent opportunities for improvement and helps employees achieve the right work/life balance. Xerox has one of the top 10 best corporate reputations in the U.S. according to a survey conducted by the Reputation Institute and reported recently by Forbes magazine. In addition, the company was recognized as a great place to work by organizations as diverse as the National Association of Female Executives, the American Association of Affirmative Action, Asian Enterprise magazine, and LATINA Style magazine.
Xerox Corporation is the world's leading document management technology and services enterprise. A $17 billion company, Xerox provides the industry's broadest portfolio of colour and black-and-white document processing systems and related supplies, as well as document management consulting and outsourcing services. Over the past 40 years, Xerox has demonstrated leadership in sustainability and citizenship in its products and its facilities and by investing in innovation that delivers measurable benefits to the environment. It is one of only five companies to be named a Performance Track Corporate Leader by the U.S. Environmental Protection Agency, and Xerox is listed on the Dow Jones Sustainability North America Index in recognition of its economic, environmental and social performance. In 2007, Xerox received the National Medal of Technology, the highest technology award in the United States, for its innovations.
For more information about Xerox production systems and services, visit www.xerox.com/tr/products or call 800-ASK-XEROX.
Laura Mergelas, Xerox Canada, 416-733-6216, firstname.lastname@example.org
Tina Quelch, Calador Communications, 416-925-6034, email@example.com
Note: For more information on Xerox, visit www.xerox.com or www.xerox.com/innovation. For open commentary and industry perspectives visit www.xerox.com/blogs or www.xerox.com/podcasts.
Xerox, the Xerox wordmark and the spherical connection symbol are trademarks of Xerox Corporation in the United States and/or other countries.