IBM MBPS automates and standardizes back-office functions in areas such as finance and accounting, human resources, customer relationship management, payroll and expense reporting. IBM will leverage Xerox's global document management services to give clients digital access to information currently stored in paper-based documents.
Efficiency gains include faster document search and access, improved quality control, and lower storage, overhead and inventory-related costs.
"This partnership will significantly improve service delivery, support continued client growth and reduce costs to keep us competitive," said Larry Huffman, vice president, Global Business Process Delivery for IBM MBPS. "Together our business process expertise will enable greater cost efficiencies and faster response times across clients' businesses."
Xerox operates scanning, imaging and repository centers around the globe, including Canada, the Netherlands, Spain, the U.K., Brazil, Japan, Romania, and the U.S.
"Sound document management is critical to improve efficiencies across the enterprise," said Stephen Cronin, president, Xerox Global Services. "Xerox's global imaging and document management services combined with IBM's business process outsourcing prowess is a powerful mix - giving clients a competitive advantage and measurable ROI."
Laura Mergelas, Xerox Canada, 416-733-6216, firstname.lastname@example.org
Tina Quelch, Calador Communications, 416-925-6034, email@example.com
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