Xerox (NYSE: XRX) has been recognized as a leader in the IDC MarketScape: Worldwide Document Workflow Services Hardcopy 2016 Vendor Assessment.1 This marks the sixth year that Xerox has held a leadership position in IDC MarketScape reports evaluating managed print and document services, and its evolution to document workflow services.
Xerox is the only printing equipment manufacturer evaluated in the report with a dedicated organization supporting document workflow. Workflow automation offerings have been a staple of the company’s productivity and process enhancers for years, helping its customers avoid document management bottlenecks and inefficiencies. Xerox has continued to enhance its cross-industry and vertical workflow automation offerings, with 29 new solutions across retail banking, manufacturing, government, healthcare and higher education.
Enhancements to Xerox’s document workflow portfolio include workflow assessment methodology, adaptive business process models, intelligent document processing, and review and forms recognition. For example, Xerox intelligent business process management (iBPM) offerings will enable solutions to scale and will accelerate rapid application development, allowing for more customization for partners and customers.
“Xerox managed workflow services deliver benefits to a wide array of industries and lines of business within an organization – from reducing paper and cutting costs to enhancing employee productivity and ensuring data and document security,” said Mike Feldman, president, Large Enterprise Operations, Xerox. “Our longstanding leadership position in the market is representative of our consistent growth and adoption of software and service solutions that deliver the best and most tailored benefits to our customers.”
Additionally, Xerox continues to enhance its document workflow solutions and services portfolio and market reach through additional partnerships and acquisitions. Key partners include Hyland Software for content management, Top Image Systems for enterprise capture and Datawatch for analytics.
Highlights from the report include references to Xerox’s strengths, such as:
A well-developed document workflow strategy and roadmap, including partnership and merger acquisition plans to drive continued expansion;
Core assets that address a broad range of horizontal business applications as well as vertical industries to address key markets strategic to its growth – like manufacturing, banking and higher education; and
A strong document workflow portfolio, including proprietary assessment and collaboration tools.
Xerox's document workflow portfolio also includes cross-industry horizontal solutions that span both the front and back office. Horizontal solutions include accounts receivable/payable, HR onboarding, and employee file management.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
1 IDC MarketScape Worldwide Document Workflow Services Hardcopy 2016 Vendor Assessment, doc #US40994416, September 2016.